Return Policy
Last updated: 29 October 2026
Because many of our projection screens are manufactured to order — including custom sizes and configurations — our approach to returns and replacements is handled directly with each customer rather than through a fixed, one-size-fits-all policy.
Manufacturing Defects
If a product arrives with a manufacturing defect or is damaged in transit, contact us within a reasonable time of delivery with your order details and photographs of the issue, and we'll work with you on a repair, replacement or resolution.
Custom and Made-to-Order Screens
Screens manufactured to a custom size, mount configuration or fabric — see custom projection screens — are made specifically for your order and are generally not eligible for a change-of-mind return once production has started. Confirm your requirement carefully at the time of ordering, and use the screen calculator to double-check sizing beforehand.
Standard Stock Items
For non-custom stock items, discuss eligibility for return or exchange directly with us at the time of your enquiry or order — terms depend on the specific product and order.
How to Start a Return or Replacement Request
Contact us through Contact Us or directly by phone or email with your order details, the issue you're experiencing, and photographs where relevant, and we'll confirm next steps.